Thursday, August 18, 2011

I got up this AM and was excited.  Today is a day I learn some new stuff!  I got setup and with the 1 hour until I started training - I started re-reading all of the materials my boss had given me to learn.  7am rolls around and I train for over an hour.  So now I will also be checking "Customer Connect" which is where the customers put in their ticket and I will open them and assign them to the dispatcher.  I will also start taking calls from techs to modify their tickets.  They will put me in the phone queue as low priority while I learn.  I didn't get a call the rest of the day but was able to check the customer connect center and the alarms and for duplicate tickets.  I also spotted another ticket with the problem I had found on Tuesday and let my boss know.  It is nice feeling that I am able to do this from home.  Oh and I guess I really didn't mention it before - after 8:30am - I move my stuff back into my bedroom and hook up next to my hubby's computer so I can use his monitor - that makes it easier to keep an eye on the alarms as I am doing other things on the computer.  Today I also got a new headset that is wireless.  It is very helpful as I can now not be tethered 2 feet from my laptop and still hear the phone ring.

My son went to a meeting with friends and my hubby decided on Subway so he would have something when he got home from his meeting.  Hubby and I watched some bull riding and relaxed until my son got home.  Then we all talked and I went to sleep.


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